Maryland’s Marketplace to Transfer Live Calls to Agents

customer-service

Managers of Maryland Health Connection, want to take outreach a step further: Starting with the 2016 individual coverage open enrollment period (Nov. 1, 2015, through Jan. 31, 2016), they want to transfer many consumers who call the state based Marketplace call center directly to authorized agents/brokers. Having call center customer service representatives make warm transfers […]

ACA 301: 3 Keys to Client Retention

keepcustomer

Check out the third installment of the ACA training series: 3 Keys to Client Retention. Join our ACA Experts as they identify this simple process to keep your business on the books. Seating is limited. Can’t make the webinar? Schedule an ACA Consultation. Register today and don’t miss out! Wednesday, August 12th – 3pm (EDT) […]

Your clients may be at risk of losing their subsidies..

newmarketplaceinto

ACA Clients that currently receive subsidies (tax credits) could be in jeopardy of losing them if they do not act by the end of August 2015 to remedy their risk. The IRS has been sending invoices and official letters to your clients. According to the IRS, if your client filed their 2014 tax return and […]