Agent Services
Agent Services
Our Back Office Services for Agents
Agent Pipeline offers a broad range of back office services for agents and agencies to streamline their day-to-day operations. Our team is your dedicated back-office solution provider.


Services We Provide
Our Agent Support & Service Division is equipped with the knowledge and expertise in everything from contracting, supplies, commissions, and helping resolve any escalated issues you may encounter in your day-to-day operations.
We support insurance agents and agencies in a variety of ways including:
- Answering your questions and helping to resolve any contracting concerns
- Providing contract status updates via email or real-time through our live chat
- Confirming your certification and ready to sell status
- Helping you order your supplies and navigating carrier portals
- Assisting with enrollment issues, questions, and concerns
- Resolving commission discrepancies, issues, and helping with audits
We also offer screen-sharing capabilities to help our agents navigate agent portals, complete contracting, or any other technical issues they may experience.
Additionally, we support multi-level hierarchies within agencies, call center and telesales contracts, and offer complete and total downline protection.
Contracting Team
Our Agent Support & Service Division is equipped with the knowledge and expertise in everything from contracting, supplies, commissions, and helping resolve any escalated issues you may encounter in your day-to-day operations.
Our Contracting team works efficiently and effectively to ensure agents’ contracts are processed in a timely manner. Working directly with the carriers, we ensure your contracts are up-to-date with your state licensing information, your certification status is accurate, and all of your banking and contact information is current.
Our contracting team provides a quick turnaround time on contract submissions. You will also have a dedicated team member work with you directly to obtain any additional information to help expedite your contract. Our team also supports same-day online contracting requests and offers a private-label online contracting tool with agency branding for downline agents.
For inquiries regarding contracting status, commissions questions, enrollment assistance or support please send an email to brokersupport@agentpipeline.com
All contracting related items that need to be submitted, such as missing documents or licensing and E&O updates, can be sent to apcontracting@agentpipeline.com
Contracting, Certifications & Operational Resources
- 2022 Medicare Advantage Agent Resource Center
- Agent Resources
- Contract Status Update Request
- Private-Label Online Contracting Portal
- Report an Issue or Concern with Your Contract
- Request Assistance with Ordering Supplies
- Schedule a Screenshare with a Member of Our Team
Meet Our Team - Broker Support
Amy Johnson
Team Lead
amy.johnson@agentpipeline.com
Ext. 39497
Kaylie Daniels
Team Lead
kaylie.hyatt@agentpipeline.com
Ext. 38476
Missy Martin
Contracting Support Specialist
melissa.martin@agentpipeline.com
Ext. 39038
Trina Rogers
Contracting Support Specialist
trina.rogers@agentpipeline.com
Ext. 39008
Stacey Coleman
Contracting Support Specialist
stacey.coleman@agentpipeline.com
Ext. 39998
Anastacia Pomeroy
Contracting Support Specialist
anastacia.pomeroy@agentpipeline.com
Ext. 39779
Jordan Higginbothom
Contracting Support Specialist
jordan.higginbothom@agentpipeline.com
Ext. 39044
Amanda Short
Account Director
amanda.short@agentpipeline.com
Ext. 39045
Jessyca Toppings
Account Director
jessyca.toppings@agentpipeline.com
Ext. 39717
Pat Curry
Account Director
pat.curry@agentpipeline.com
Ext. 39301
Jennifer Weinrich
Account Director
jennifer.weinrich@agentpipeline.com
Ext. 39319
Ericka Pritt
Account Director
ericka.pritt@agentpipeline.com
Ext. 39050
Meet Our Team - Quality Support
Cassidy Copley
Team Lead
cassidy.copley@agentpipeline.com
Ext. 39728
Randall Patterson
Quality Specialist
randall.patterson@agentpipeline.com
Ext. 39412
Meet Our Team - Account Executives
Kim Workman
Account Executive
kim.workman@agentpipeline.com
Chelsea Steele
Account Executive
chelsea.steele@agentpipeline.com
David Bailey
Account Executive
david.bailey@agentpipeline.com
Rachael Fizer
Account Executive
rachael.fizer@agentpipeline.com
Ext. 39410
Braelee Alderman
Account Executive
braelee.alderman@agentpipeline.com
Ext. 39015