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Course
Materials
Customer Service
15 Steps
1 Hour
Professor:
Jessica Adkins
Current Status
Not Enrolled
Price
Free
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Course Content
Introduction
Introduction to Customer Service
How to Understand Your Customer Needs
The Service Profit Chain
The Relationship Between Employee & Customer Satisfaction
What is the Difference and Why are they Important?
Identifying External Customer Needs
Why Employee Satisfaction is Key to Customer Service
Identifying the Modern Day Customer
Strategies for the Modern Day Customer
Expectations of our Customers
Why Exceed Customers Expectations?
Personalized Customer Experience
Buying Habits of a Contemporary Customer
The Link Between Decision Making & Emotions
Completion
Congratulations!
Customer Service Quiz
Course Transcript