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Why Exceed Customers Expectations?

It may seem obvious that meeting customer expectations is something that you should be doing but why should you strive to exceed customers’ expectations. What do you have to gain?Here are the top 10 reasons that you should be doing your best to exceed...

Expectations of our Customers

What do customers want, and how do we give it to them? It’s not an easy question to answer. We can start by understanding that the expectations of our customers are all different. The question for businesses is what customer expectations can we exceed that we can...

Strategies for the Modern Day Customer

As with every other aspect of business, the advancement of technology has increased the complexity of our needs and expectations making it necessary to shift our thinking around what actually keeps our customers with us longer. Consider the following ideas for your...

Why Employee Satisfaction is Key to Customer Service

A new study of the University of Missouri has found that companies that attend to employee satisfaction can improve internal morale, prevent turnover, and enhance customer satisfaction including repurchasing intentions. Christopher Groening, from Kent State...

Identifying External Customer Needs

As customers, there are some basic needs we want met. First, we want to make our customers feel like we’re a team and that we’re in this together. Make them feel like you’re all on the same side! It’s easy to do this when you focus on a few critical components: Focus...