carrier covid-19

Please remember to bookmark this page, as updates are made daily and upon receipt of details from carriers.

We are here for you and happy to provide resources for insurance agents adapting their business for telephonic enrollments. Here is a quick reference of electronic application training videos, direct URLs for enrollment, and other tools to make the transition to telephonic enrollments as easy as possible.

This page was last updated on 3/24/2020 at 10:25AM (EST)

Aetna Medicare Supplement

Quote & Enrollment Resources (Video)
Quote and Enroll Training Guide (PDF)
Ascend Virtual Sales Office (PDF)
Remote Agent Telephonic Enrollment (RATE) tool (PDF)
Value-Based Enrollment Option (PDF)


Americo Medicare Supplement

E-App Demo (Video)
Training Guide (PDF)



Telesales Option Guide (PDF)
Utilize Telesales Team between 8am – 8pm, Monday – Friday
1-888-286-2361 or 1-888-286-2362



Enrollment Guidance (PDF)


Atlantic Coast Life Medicare Supplement

E-App Demo (Video)
Training Guide (PDF)


Bankers Fidelity

E-App Training Guide (PDF)


Bright Health

Electronic Enrollment Platform (URL)


Capitol Life

Training Guide (PDF)


Cigna Medicare Supplements

Express App 2.0 Training (Video)
Cigna Express App Training Guide (PDF)

CSI Life

Online Application User Guide (PDF)


Envision Rx

Enrollment Guidance (PDF)



Enrollment Guidance (PDF)



MAPD/PDP Telephonic Sales Presentation Policy (PDF)
Humana Transmitter App Demo (Video)
Vantage Paper Application Guidance (PDF)
Humana Achieve Medicare Supplement Demo (Video) – Coming Soon!

Mary Washington

Enrollment Guidance (PDF)


Manhattan Life Insurance Company

Online Application User Guide (PDF)


Medico Medicare Supplement

E-Application Training (Video)


Molina Healthcare

Virtual Broker Login Page
Virtual Enrollment Training (Video)
Emailing Your SOA Guide (PDF)
Emailing a Pre-filled Application Guide (PDF)

Mutual of Omaha Medicare Supplement

Producer E-App Demo (Video)


National General

Quoting & Enrollment User Guide (PPT)


National Guardian Life Medicare Supplement

E-App Process Guide (PDF)


Pekin Life Insurance Company

E-App Tutorial (Video)


Prosperity Life

E-Application Guide (PDF)
Carrier Guidance on Telephonic Sales (PDF)


Thrivent Financial

E-Application Guide (PDF)



LEAN User Guide (PDF)
Official Communication (PDF)
LEAN Electronic SOA Guide (PDF)
LEAN Remote Signature Guide (PDF)
Ancillary Guidance & Updates (PDF)
Virtual Toolkit via Broker Portal


Western United Life

E-Application Guide (PDF)

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