carrier covid-19
responses
Please remember to bookmark this page, as updates are made daily and upon receipt of details from carriers.
We are here for you and happy to provide resources for insurance agents adapting their business for telephonic enrollments. Here is a quick reference of electronic application training videos, direct URLs for enrollment, and other tools to make the transition to telephonic enrollments as easy as possible.
This page was last updated on 3/24/2020 at 10:25AM (EST)
Aetna Medicare Supplement
Quote & Enrollment Resources (Video)
Quote and Enroll Training Guide (PDF)
Ascend Virtual Sales Office (PDF)
Remote Agent Telephonic Enrollment (RATE) tool (PDF)
Value-Based Enrollment Option (PDF)
Americo Medicare Supplement
E-App Demo (Video)
Training Guide (PDF)
Anthem/Freedom/Optimum
Telesales Option Guide (PDF)
Utilize Telesales Team between 8am – 8pm, Monday – Friday
1-888-286-2361 or 1-888-286-2362
Amerigroup
Enrollment Guidance (PDF)
Atlantic Coast Life Medicare Supplement
E-App Demo (Video)
Training Guide (PDF)
Bankers Fidelity
E-App Training Guide (PDF)
Bright Health
Electronic Enrollment Platform (URL)
Capitol Life
Training Guide (PDF)
Cigna Medicare Supplements
Express App 2.0 Training (Video)
Cigna Express App Training Guide (PDF)
CSI Life
Online Application User Guide (PDF)
Envision Rx
Enrollment Guidance (PDF)
Highmark
Enrollment Guidance (PDF)
Humana
MAPD/PDP Telephonic Sales Presentation Policy (PDF)
Humana Transmitter App Demo (Video)
Vantage Paper Application Guidance (PDF)
Humana Achieve Medicare Supplement Demo (Video) – Coming Soon!
Mary Washington
Enrollment Guidance (PDF)
Manhattan Life Insurance Company
Online Application User Guide (PDF)
Medico Medicare Supplement
E-Application Training (Video)
Molina Healthcare
Virtual Broker Login Page
Virtual Enrollment Training (Video)
Emailing Your SOA Guide (PDF)
Emailing a Pre-filled Application Guide (PDF)
Mutual of Omaha Medicare Supplement
Producer E-App Demo (Video)
National General
Quoting & Enrollment User Guide (PPT)
National Guardian Life Medicare Supplement
E-App Process Guide (PDF)
Pekin Life Insurance Company
E-App Tutorial (Video)
Prosperity Life
E-Application Guide (PDF)
Carrier Guidance on Telephonic Sales (PDF)
Thrivent Financial
E-Application Guide (PDF)
UnitedHealthcare
LEAN User Guide (PDF)
Official Communication (PDF)
LEAN Electronic SOA Guide (PDF)
LEAN Remote Signature Guide (PDF)
Ancillary Guidance & Updates (PDF)
Virtual Toolkit via Broker Portal
Western United Life
E-Application Guide (PDF)