Compliance Contact Information

For any incidents that are not submitted anonymously, please indicate if you wish to remain anonymous.

Compliance Hotline

1-800-962-4693, extension 6202 or directly, (304)-755-6202. This line is available 24 hours a day, 7 days a week. You may leave a message without providing your name. If you leave a number, we will contact you to review your information.


Questions, concerns or details of an incident may be emailed to Please indicate if you wish to remain anonymous. Along with any individuals, be sure to include the name of the organization involved in the incident.

Online Incident Form

We have provided an online incident form that you may fill out and submit electronically. If you experience any issues with the form, please email


Mail written correspondence marked confidential to:
Agent Pipeline, Inc.

ATTN: Compliance

114 Smiley Drive, Suite 1

St. Albans, WV 25177

Additional Compliance Information

Below are additional resources for questions, concerns and regulations regarding abuse and fraud issues.
Department of Health and Human Services Office of Inspector General:
Centers for Medicare and Medicaid Services (CMS):
Centers for Medicare and Medicaid Services (CMS):
CMS Prescription Drug Benefit Manual:
Medicare Learning Network (MLN) Fraud & Abuse Job Aid: