In a slideshow designed to simplify new exchange helper regulations, CMS warn those who work with HHS-run exchanges against using automated communication systems. The slides are targeted to navigators, non-navigator assistance personnel and certified application counselors. Though, these regulations don’t apply to agencies, we anticipate seeing some that do.
The slideshow also deals with the difference in compensation models between the state-based exchange helper organizations and those run by HHS.
To view the slideshow, click here.