How to Avoid Cold Call Pitfalls

How to Avoid Cold Call Pitfalls

Q. Can I increase my sales using cold calls? A. For many new agents entering the industry, and even some old pro’s, cold-calling for new prospects is a way of life. Some of the best advice I’ve ever received is, “find the least desirable business or way to do...
Influencing Lead Conversions

Influencing Lead Conversions

Q. What influences my lead conversions? A. Many factors can influence lead conversions for an insurance agent. These factors are significant to know and understand. Why are these factors important? The thought is the better you know the influences, the more...
What to Consider When Starting a Call Center

What to Consider When Starting a Call Center

Q. I would like to start a call center. What do I need to get started? A. Before you can start a call center you must have multiple layers of infrastructure in place.  You need physical space dedicated to telesales, dedicated agents for this part of your business,...
Looking for a Call Conversation Guide?

Looking for a Call Conversation Guide?

Humana has released the “Here to Help” Agent Conversation Guide. This guide provides you with 4-touchpoint engagement opportunities for newly enrolled Humana members. Humana reminds you that within a few day of enrollment, you should be calling the new...